How do I place an order?
How do I know I'm ordering the right product?
How do I see the price before placing my order?
What shipping methods can I choose?
Is your website secure for online payments?
Can you you refuse my order?
What turnaround times do you offer?
Is it necessary for me to approve my proof?
When does production of my order start?
Do turnaround times include shipping time?
How do I place an order?
1. Select Your Product.
- Select Product. Select your product from the Products menu, or by starting on the Home page of this site.
- Get Price. Each product has a price calculator beside it. Besides quantity, there may be other options (ink color, paper stock, size, turnaround, etc.) to choose from. Click a menu to view the available options and make your selections. If the menu has a single item, that is the only choice available and you need do nothing. The price of the product is displayed automatically after you've chosen all your options.
- Upload Files. Click the Select button under Upload Files. Find and select the file you are sending us. If more than one file, use the other file upload buttons,
2. Click "Add to Cart"
- Edit, Remove, Add Products. To edit a product (quantity, file attachments, etc.) in the cart click the Edit link, to remove the product click the Remove link. To add more products to the cart, click the "Continue Shopping" button.
3. Click "Proceed to Checkout"
- Enter Promotional Codes, PO#, Cost Center Number. If you have a promotion code, enter it on this page and select "Apply Promo Code." Promotional codes cannot be applied to your account after you have submitted your order. If you have a PO# or Cost Center Number, enter it here and include any additional order instructions.
- Review Order Summary. At checkout, please carefully review your order summary again. Click the "Edit quantities or shipping options" link if changes need to be made.
- Place Order. To place and pay for the order, click the "Submit Order and Pay with Credit Card" button.
4. Approve Your Proof
- Approve Proof. If you requested a PDF softproof, you will receive an email with a link to view the proof. Click the approval button to approve your proof. If you selected a hard copy proof instead, we will send you a hardcopy by mail or courier. Fax your approval. Changes cannot be made after the proof is approved.
- Start Order Processing Turnaround Time. We will begin processing your order and turnaround time of your print job begins once we receive your proof approval.
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How do I know I'm ordering the right product?
The Products page displays all the products we offer. Simply click on a product to view complete information about the product, including pricing. If you have questions about any product, please use the Contact Us in the navigation menu at the top of this page. Our knowledgeable and friendly staff will help you.
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How do I see the price before placing my order?
Our product pages provide instant pricing. The price is displayed automatically after you've selected all your choices for the product (ink color, paper stock, size, turnaround, etc.). Price quotes for custom print jobs can be requested by clicking "Custom Quote" in the navigation menu at the top of this page.
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Is your website secure for credit card payments?
Yes. We use Authorize.net to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures.
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Can you refuse my order?
Yes. We reserve the right to refuse an order at our discretion. We reserve the right to refuse orders which in our opinion contain offensive, indecent and improper material including those of an illegal nature or that infringe on the rights of any third party. Even if we print your order, under our Terms of Use, you (the Customer) accept full legal liability for the content of material processed and printed on the your behalf and under the your instructions. The link to our Terms of Use is at the bottom of the website.
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What turnaround times do you offer?
The Standard and Rush production turnaround time advertised for a product on this site is based on the typical number of days a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature and other occurrences may impact our ability to meet the deadline.
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When does production of my order start?
Production will start when all of the following are met: all print-ready artwork is uploaded, full payment is received, and—when a proof has been requested by you—when your proof approval has been received before any indicated cutoff time. For orders and/or proofs that are approved after 12:00 PM, the production turnaround time starts the next business day.
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Is it necessary for me to approve my proof?
Yes. Production of your order will not start until we receive your proof approval. For orders and/or proofs that are approved after 12:00 PM, the production turnaround time starts the next business day.
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